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Contact centre
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Contact Centre Professional Services

Realize your customer experience vision with Bell professional services for contact centres

Great customer service boosts business performance, and transforming your contact centre to deliver high-quality experiences consistently takes time and expertise. Bell’s professional services team can help every step of the way, from facilitating your business’s cloud migration and digital transformation to designing and deploying a leading contact centre solution tailored to your needs.

How your business can benefit from our professional services for contact centres

Custom solutions
Agnostic approach
Comprehensive services
Broad expertise
Proven experience

Explore our contact centre professional services

Consulting
Implementation
Value acceleration
Bell colleagues celebrating after designing and deploying a winning contact centre solution for their client.
Develop a winning contact centre transformation strategy

Discover how to optimize your contact centre by working with our expert consultants. We’ll review your existing contact centre performance, strategy, technology and processes, then offer detailed recommendations and a roadmap for reaching your goals. This includes strategic advisory services, process mapping and optimization, and identifying tools to maximize return-on-investment and business transformation optimization.

Bell colleagues assessing the client's organization to understand their contact centre functions.
Identify contact centre requirements for your unique business goals

Our comprehensive implementation services cover everything from migration support, architecture design and digital channel design to sophisticated contact flows, automation and AI, as well as robust people change management to ensure a seamless transition to the cloud. Through our centres of excellence, you can leverage our specialized skillset and expertise in leading contact centre solutions to optimize your operations and reduce complexity in deploying cloud and AI solutions.

Bell employee defining the strategy to implement cloud-based solutions for the client’s business.
Complete your digital transformation journey with cloud contact centres

Maximize the return on your contact centre investment with flexible, long-term engagement models – from managing vendors and incidents to education programs to customer success management. Our comprehensive, proactive and customer-centric approach can help you stay ahead of the curve in an ever-evolving and dynamic technology environment. These can empower you to build internal expertise, rapidly adopt new solutions and achieve lasting success.

Why Bell is better for contact centre solutions

Leading partnerships

Partnering with market leaders1 in CCaaS and AI technologies, we help you get the most out of your contact centre – from migrating services to the cloud to leveraging AI tools.

Our experience is your advantage

With 200+ experts and over 25 years of experience, Bell implements and manages cloud and AI solutions for some of the largest contact centres in Canada, including our own.

End-to-end contact centre services

In addition to designing, developing and deploying comprehensive solutions, Bell provides end-to-end professional and managed services, including 24/7 support, staff augmentation, employee training, strategy development and secure payment handling.

Superior network performance

Ultra-fast speed2 and low latency over Canada’s largest voice and data network3 provide a powerful, resilient backbone for your cloud-based contact centre.

Simplify your move to the cloud with an expert partner.

Read the blog

Solutions you may also be interested in

Collaboration professional services

Partner with Bell to design and deploy leading collaboration solutions that empower your teams to connect and stay productive wherever they are.

Contact centre managed services

Our experts provide end-to-end management for all aspects of your on-premises or cloud contact centre, from physical hardware to cloud and AI applications.

Learn more from a Bell representative

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  1. Based on Gartner® Magic Quadrant for Contact Center as a Service.
  2. Based on a third-party score (Global Wireless Solutions OneScoreTM) calculated using wireless network testing in Canada against other national wireless networks of combined data, voice, reliability and network coverage. Visit bell.ca/mobilenetwork.
  3. Based on total number of Internet service customers in Canada.